Refund policy
Exchange Policy
Effective Date: June 2026
At Kosubh, customer satisfaction is important to us. To ensure the highest standards of hygiene and product quality, we do not offer returns or refunds. We only provide exchanges under the conditions mentioned below.
Cancellation Policy
-
Orders can be cancelled only before they are shipped.
-
Once an order has been shipped, it cannot be cancelled.
Exchange Policy
Exchange requests must be raised within 3 days of the product being delivered.
Exchanges are available only for:
-
Size issues
-
Wrong product received
-
Damaged or defective product received
For claims related to a wrong, damaged, or defective product, a clear unboxing video recorded from the moment the package is opened is mandatory. Claims submitted without an unboxing video may not be eligible for exchange.
Exchange requests raised after 3 days of delivery will not be accepted.
Exchange Conditions
To be eligible for an exchange:
-
The product must be unused, unworn, and in its original condition.
-
All original tags, packaging, invoice, and accessories must be intact.
-
Customized or personalized products are not eligible for exchange.
-
Products showing signs of use, damage, or alteration will not be accepted.
Exchange Shipping Charges
Customers are required to pay the applicable exchange logistics charges for processing an exchange.
The exchange shipping cost includes pickup of the original product and delivery of the replacement product.
Our customer support team will inform you of the applicable charges before processing the exchange.
Pickup & Shipping
-
If reverse pickup service is available at your location, we will arrange it after the exchange request is approved.
-
If reverse pickup is unavailable, you will need to self-ship the product to our warehouse using a reliable courier service.
We recommend using a trackable shipping service, as Kosubh is not responsible for products lost during transit.
Non-Exchangeable Products
The following products are not eligible for exchange:
-
Used or worn products
-
Customized or personalized products
-
Products damaged due to misuse or improper care
-
Products returned without original packaging, tags, or invoice
-
Claims for wrong, damaged, or defective products without a valid unboxing video
-
Exchange requests raised after 3 days of delivery
Changes to This Policy
Kosubh reserves the right to modify or update this Exchange Policy at any time without prior notice. Any changes will be effective immediately upon being published on this page.
Contact Us
For any exchange-related queries, please contact us:
Kosubh Customer Support
📞 +91 83479 76992